Candidate must be a friendly, caring, goal and, team oriented individual that is self motivated and has strong math skills. We work hard as a team and are looking for someone to help us get to the next level. - Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively - Create and maintain insurance policies inside the practice management software - Complete insurance eligibility checks - Document basic insurance information in the patient’s file for quick reference - Process and submit insurance claims daily - Monitor and follow-up on outstanding claims - Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day - Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment - Record all financial discussions with patients in their file - Prepare and process patients’ statements each month on a regular billing cycle - Make collection calls - Solidify the financial agreement with the patient, such as payment amount and schedule - Follow through with correspondence regarding collection when unable to contact the patient on the telephone - Prepare and send uncollected accounts to collections  with managers approval and follow through as needed - Monitor patients whom collection agencies have contacted - Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable - Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment - Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage - Handle all inquiries concerning insurance daily - Willing to help in other areas as needed

As a Patient Coordinator, you play an important role in our office and  perform a wide range of responsibilities, including but not limited to: - - Open the office and maintain the appearance of waiting areas and patient restrooms  - Greet visitors, handle their inquiries, and direct them to the appropriate people according to their needs.   - Distribute appropriate paperwork and articulate instructions to patients.   - Ability to perform all necessary daily responsibilities (see bullet points on separate sheet) and report using Dentrix Ascendsoftwarepertaining to role.   - Engage with patients in and out of the office through verbal communication, text, email, and social media outlets.   - Learn to operate new office technologies as they are developed and implemented.   - Memorize and use scripts effectively both over the phone and in person.   - File and maintain records.   - Provide information about the Practice, such as location of offices, employees within the organization, or services provided.   - Transmit information or documents to patients, using computer or mail.   - Represent the practice in a professional, pleasant, and cooperative manner. - Present treatment plans to patients and discuss finances/collect payments   - Maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.   - Excellent computer skills and ability to use Practice software systems.   - Actively pursues provision of excellent patient service.   - May be required to trainothers on the administrative team   - Able to handle multiple deadlines and task assignments comfortably and efficiently.   - Able to work both independently and cooperatively in team settings.   - May be required to come in on an assigned day off for training or to cover absences.    - Other duties and tasks, as assigned periodically.

- Provide amazing care to our patients - Work collaboratively and professionally with staff - Bring a positive attitude to work every day Apply today or contact me directly: Jennifer Fallscheer Doctor Recruiting Manager jfallscheer@lightwavedental.com (248) 978-4510