Real Life Dental- Christiansburg is a patient-centered dental practice, giving patients our full attention during their appointments and offering a wide range of services to meet their needs and help them achieve a beautiful, healthy smile. Our experienced dentists and team are energetic and love welcoming patients of all ages, and provide a warm, comfortable, family-oriented atmosphere in which our patients can feel at ease. We offer new technology and fanatical team environment. 

Position Summary: Under Direct and Indirect Supervision, field New Patient Calls from website and post-marketing pieces. Schedule Doctor and Hygiene appointments from call volume. Answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers; Perform routine clerical and administrative functions such as tracking call statistics, scheduling appointments, update records and maintaining electronic files.

• High school diploma or equivalent required.
• A minimum of two years of front office experience preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Essential Functions:

· Operate phones to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

· Greet callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

· Learn to operate new office technologies as they are developed and implemented.

· Ability to perform all necessary daily responsibilities and reporting using Dentrix Software pertaining to role.

· Memorize and use scripts effectively both over the phone and in person.

· File notes and maintain records.

· Provide information about the Practice, such as location of offices, employees within the organization, or services provided.

· Transmit information or documents to patients, using computer or mail.

· Must always represent the practice in a professional, pleasant, and cooperative manner.

· Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.

· Excellent computer skills and ability to use practice software systems.

· Actively pursues provision of excellent patient service.

· May be required to train and supervise others on the administrative team.

· Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

· Must be able to work both independently and cooperatively in team settings.

· Must be flexible with work schedule as you may be occasionally asked to come in on an assigned day off for training or to cover absences.

· May be required to come in on an assigned day off for training or to cover absences.

· Occasionally there may be some travel, by car or plane, required in order for you to participate in continuing education or seminars.

· Other duties and tasks, as assigned periodically.

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.